If the tour operator has cancelled a tour for which you have paid a deposit or the full price, you are not without protection. Travellers’ rights are governed by the Civil Code and the special law on package tours and associated travel services.
If the tour operator has cancelled a tour for which you have paid a deposit or the full price, you are not without protection. Travellers’ rights are governed by the Civil Code and the special law on package tours and associated travel services.
If the tour is cancelled by the tour operator for any reason (e.g. insufficient number of participants, organisational problems, epidemic), you are entitled to a full refund of any money you have paid within 14 days of cancellation. The tour operator may not charge cancellation fees or otherwise reduce the amount if it cancels the tour itself. You are also entitled to a refund of the deposit in the same form in which it was made, usually by transfer to your account.
The exception to this is if the Agency has expressly agreed with you to provide a voucher. However, you are not obliged to agree to accept it – if you do not agree, you can request a refund. If the travel agency does not respond, I recommend writing to the travel agent to ask for a refund within a period of time (e.g. 14 days) and then contacting the Czech Trade Inspection Authority or pursuing your claim through the courts.
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