Citizen Portal: What It Is and How to Use It

Quick Overview

• Login: via Citizen Identity, such as bank identity, the eGovernment Mobile Key, or mojeID.
• Reports: Here you can obtain, for example, a criminal record or a driver’s point record—free of charge.
• Data Box: You can link it to the Citizen Portal and manage your messages in one place.
• Documents and Data: Check your documents, information in registries, or your driver’s point balance.
• Notifications: The Portal can notify you, for example, when your documents are about to expire.

Please note: Starting August 1, 2026, you will no longer be able to log in to the Citizen Portal using your data box. To log in, you must use one of the Citizen Identity methods.

Are you handling a legal matter through the Citizen Portal or a data box and aren’t sure how to proceed correctly? Describe your case to us. A lawyer will review it and suggest the next steps.

What Is the Citizen Portal?

The Citizen Portal serves as a gateway to the government’s electronic services and a channel for communicating with public administration. Thanks to this portal, you can handle many tasks in one place and use it to log in to various government online services. In one place, it allows you to view government-maintained data, obtain certain statements, manage linked data boxes, or access other electronic public administration services

It was created in response to the need to digitize public administration and was first launched in 2018. It is constantly being updated, and new services are being added. A new “Citizen Portal” app was also recently launched, which we’ll examine in more detail in the following chapters.

What the Citizen Portal Can Do

First and foremost, it is one of the simplest ways to log in to online public administration services. All of these portals are also accessible directly through the Citizen Portal —simply search for what you need, and you’ll be automatically logged in. You can find practically anything here, from applying for a voter ID card to accessing the real estate cadastre to applying for parental benefits online. You can mark the services you use most often as favorites so they’re right at your fingertips.

You have access to the points system here, where you can track the balance of your points account. You can file your tax return here and find your e-prescriptions. You can set up alerts here, and as soon as your documents are about to expire or important deadlines are approaching, you’ll receive an email or text message. You’ll also find your identity documents here and can add any other necessary documents you want to keep neatly organized in one place.

The Citizen Portal will save you not only time but also money. Many services are available here for free, whereas you would have to pay for them if you handled them in person at a government office. For example, you can obtain a criminal record check here for free, whereas at a government office you would pay 100 crowns for it. The same applies to a driver’s point record, an extract from the Trade License Register, an extract from the Population Register, and an extract from the Public Register.

Thanks to the integration of the Citizen Portal with your data box, you’ll also get free message archiving even after three months have passed. If you have multiple data boxes, you can easily manage them all together here. In our article, you’ll also learn how to set up a data box.

How to Use the Citizen Portal

Starting August 1, 2026 , you’ll be able to log in to the Citizen Portal only through Citizen Identity. There are several ways to obtain a Citizen Identity. One of the simplest is to use a bank identity. In this case, all you need is online banking, where you confirm your login in the same way you confirm an online payment. Other options include the eGovernment Mobile Key, NIA ID, mojeID, or another supported means of identification.

The Citizen Portal no longer supports logging in directly using a data box. However, you can still link your data box to the Citizen Portal and manage it from within the portal.

You can log in to the Citizen Portal from any device (computer, phone, or tablet) with an internet connection. JavaScript must be enabled in your web browser.

Step-by-step instructions for logging in to the Citizen Portal:

1. Open the Citizen Portal.
2. Click “ Log In.”
3. Select “Citizen Identity.”
4. Select a verification method, such as bank identity.
5. Complete the verification process according to the identity provider’s instructions.
6. After logging in, search for the service you need to use.

Once you enter the Citizen Portal, you’ll see a list of available services. You can search for them using the search bar or by browsing the individual categories. If you plan to use any of these services regularly, it’s a good idea to add them to your favorites. Just click the star in the lower-right corner of the service, and it will be moved to the “Favorites” category.

If you also link the Citizen Portal to your data box, you can find messages that have been sent to your data box on the right side of the page or at the very bottom of the home page. You can also access your data box by clicking the “Data Box” icon in the upper-right corner.

If you tap the “More” icon, you’ll see additional available options. The first one is ” Notifications.” Here, you’ll see, for example, a notification that your driver’s license is about to expire. However, you’ll first need to set up these notifications in the settings.

You can also find the Settings icon by tapping the More icon. Here, you can set your email address and phone number, to which notifications can then be sent.

Below, you can specify what types of notifications you’d like to receive and in what format. You can choose from notifications, marketing messages, changes to official registries, and document expiration dates. You can check the box to indicate that you’d like to receive these notifications via email or text message.

At the bottom of the Settings page, you’ll find a list of all connected data boxes and notification settings related to changes in the data box (e.g., when a new message is received). You can also enable the archiving of messages from the data box here; otherwise, they are automatically deleted after 90 days.

When you tap the “More” icon, you’ll see the options ” Profile,” “My Submissions,” and “My Files.” You can also log out of Citizen Identity here.

In your profile, you’ll find information about yourself and your documents; you can also access eDocs management, the registry of individuals, and your certificates.

Under the ” My Submissions ” option, you’ll find an overview of the submissions you’ve made on the Citizen Portal and their processing status. The last option, ” My Files,” serves as an online archive of your files from your submissions, data messages, or files that you upload yourself.

Citizen Portal App

You can also access the Citizen Portal via the Citizen Portal mobile app for Android and iOS. Current operating system requirements can be found directly in the app’s listing on Google Play or the App Store.

When logging in for the first time, you’ll use Citizen Identity to access the mobile app. You’ll then set up a PIN to log in , and depending on your phone’s capabilities, you can also use biometric authentication. The app’s interface is virtually identical to that of the website.

Other Online Ways to Communicate with Government Agencies

The Czech government is striving to modernize and move its services, at least partially, online. It’s therefore no surprise that, in addition to the Citizen Portal, it has introduced a number of other ways to communicate with government agencies online:

• Data Box: You can no longer log in to the Citizen Portal using the Data Box, but you can still link these two services and manage your communications in one place. The Data Box is essentially similar to email, with the difference that the owner’s identity is verified. Therefore, a document sent via the Data Box is just as valid as one submitted in person at an agency or submitted in paper form and signed by hand. It is, in essence, a type of email used for communicating with government agencies. You can set up a data box for free. For business owners, however, one was automatically created last year.
• Citizen Identity: This is a method for logging into various government portals. It is therefore a very secure way to verify that it is indeed you. You can set it up in several ways. For example, using the eGovernment Mobile Key, NIA ID, or bank identity.
• eDocuments: This app allows you to prove your identity using your cell phone. There are several options for proving your identity—ranging from revealing your full identity, including your name, date of birth, address, and marital status.

In practice: Users can easily get confused about the differences between the Citizen Portal, Citizen Identity, and the data box. Citizen Identity is primarily used for secure identity verification during login, while the Data Box is mainly used for electronic delivery and communication with public authorities. The Citizen Portal, in turn, functions as a hub and an environment where a range of government services can be accessed in one place.

Summary

The Citizen Portal represents a significant step in the digitization of the Czech public administration, providing citizens with an efficient and convenient way to communicate with government agencies and access a wide range of government services online (for example, you can obtain a criminal record, check your traffic violation points and vehicle information, manage linked data boxes, or set up alerts for documents nearing expiration). Starting August 1, 2026, you will log in to the Citizen Portal exclusively via Citizen Identity, such as through your bank identity. Thanks to unified access to various public administration services, free reports, and the ability to set up alerts, it saves both time and money. In addition, the mobile app makes these services accessible on the go, further enhancing user convenience.