Quick legal advice
Our client Karolína contacted us with the following question: “The travel agency put us up in a different hotel than the one specified in our contract. The hotel was farther from the beach, some of the services weren’t working, and the tour representative just told us there was nothing that could be done about it. After we returned, the travel agency offered a small discount. Are we entitled to anything else?”
Yes, in more serious cases , the remedy may not be limited to a discount on the price of the trip. The Civil Code also recognizes so-called damages for disruption of a vacation—commonly referred to as “loss of enjoyment of the vacation.” This can be claimed in addition to a discount or compensation for damages, especially if the trip was canceled or significantly shortened. The customer also has the right to a reasonable discount if they reported the defect in the trip without undue delay.
However, it is important not to overestimate every inconvenience. The Supreme Court has repeatedly emphasized that a claim for damages due to disruption of a vacation does not arise from just any defect; the breach must be of such severity that it objectively makes the stay unpleasant and interferes with the very purpose of the vacation. In practice, therefore, we recommend reporting defects immediately on-site, taking photographs, saving all communication with the tour representative, and, upon your return, claiming not only a discount but also—in the case of a more serious disruption—a separate claim for compensation for damages.
Our team of experienced attorneys will help you solve any legal issue. Within 24 hours we’ll evaluate your situation and suggest a step-by-step solution, including all costs. The price for this proposal is only CZK 690, and this is refunded to you when you order service from us.
In person and online. Just choose the appropriate service or opt for an independent consultation when you are unsure.
