Did you order the goods on delivery, but you did not receive the shipment in the end? The seller still wants you to pay the amount of the order or some contractual penalty? Don’t be unduly intimidated – the law clearly addresses these situations.
Did you order the goods on delivery, but you did not receive the shipment in the end? The seller still wants you to pay the amount of the order or some contractual penalty? Don’t be unduly intimidated – the law clearly addresses these situations.
If you have concluded a purchase contract remotely, e.g. via the internet, you are obliged to take delivery of the ordered goods. However, failure to take delivery does not in itself terminate the contract of sale, nor does it mean automatic withdrawal from the contract. In such a case, the seller may claim reimbursement of the costs reasonably incurred for the dispatch and return of the package, if he can prove it. Typically, this will be the postage and return fee. However, he is not entitled to claim the price of the goods themselves or any contractual penalties if you have not actually taken delivery of the goods.
If you have just not collected the goods and have not given notice of withdrawal, we recommend that you tell the seller in writing that you are withdrawing from the contract of sale – preferably by email or registered letter – just in case. This will be deemed to be a cancellation of the contract. However, you may have to pay the shipping costs if the e-shop can prove them. Recovery of the price of the goods in these cases is usually not justified.
Our team of experienced attorneys will help you solve any legal issue. Within 24 hours we’ll evaluate your situation and suggest a step-by-step solution, including all costs. The price for this proposal is only CZK 690, and this is refunded to you when you order service from us.
In person and online. Just choose the appropriate service or opt for an independent consultation when you are unsure.
