Quick legal advice
Yes, if the organiser cancels the concert completely and does not offer an alternative date, you are legally entitled to a refund – even if the cancellation was caused by bad weather. The organiser has no right to keep the ticket if they do not provide the service at all.
According to the Civil Code, if the organiser does not fulfil its part of the contract – i.e. does not hold the cultural event – it must return what you paid for it. If the event was cancelled due to unforeseen circumstances (e.g. heavy rain, storm, natural events), this may be a ‘force majeure’. However, this does not relieve the venue of the obligation to refund the admission fee if the concert is cancelled completely. The exception is if the organiser explicitly states in the terms and conditions that the event may be postponed or replaced by another programme due to weather – and takes advantage of this possibility.
If the organiser replaces the cancelled concert with another date, they will usually offer the option of keeping the ticket or asking for a refund. However, if there is no alternative date, they must give you a refund without further delay. If he or she does not communicate or refuses to comply, you can contact the Czech Trade Inspection Authority. You’re also entitled to a refund if you buy tickets online – although you can’t withdraw from a contract without a reason for cultural events, this exclusion doesn’t apply if you cancel.
Have you had something happen that has legal implications but you don’t know what course of action makes sense? Do you suspect you are entitled to something, but are not sure whether or how to claim it? Or have you read advice on the internet but each says something different? A Consultation with a Solicitor is just for these situations.
In person and online. Just choose the appropriate service or opt for an independent consultation when you are unsure.
