Quick legal advice
Consumers may withdraw from a contract within 14 days of receiving the goods, not only when shopping through a traditional e-shop, but also when shopping via Instagram, Facebook, or another social network. However, this applies only when the consumer purchases from a business and enters into the contract remotely, for example, via messages or an order form.
In such cases, sales via social media follow the same basic rules as purchases made through an online store. The consumer is not required to provide a reason for withdrawal and retains the right to file a complaint regarding defects. The decisive factor is not only whether the seller has a business license, but also whether, based on the nature of the offer, the quantity of goods, and the regularity of sales, the seller is acting as a business.
The situation is different for a one-time purchase from a private individual who, for example, is selling their own used clothing. The statutory right to return the item within 14 days generally does not apply here. Before making a payment, it is therefore advisable to verify the seller’s name, address, business registration number, and contact information; an anonymous profile alone may not be sufficient in the event of a dispute.
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