Appealing a denial of compensation: what to do if they say no

JUDr. Ondřej Preuss, Ph.D.
20. October 2025
8 minutes of reading
8 minutes of reading
Other legal issues

Imagine if you get hurt. Car crashed, health damaged, property destroyed. You do what you have to do – report it to the insurance company or go to court. And then the letter comes. “No compensation will be awarded.” “Claim for insurance benefits is denied.” There’s a feeling of helplessness, where you know an injustice has been done, but you don’t have the strength to fight it. But beware, it makes sense to take a breath and start again. Because you can appeal – whether it’s a judgment, an insurance company’s decision, or even a court order.

When it makes sense to appeal

Many people give up after the first rejection. They tell themselves that since the court or the insurance company made the decision, they are probably right. But it doesn’t have to be that way. Even a court decision can be overturned. And the insurance companies? They’re often looking for a reason not to pay. All it takes is a little wording in a contract or a missing document to get an “exclusion from coverage.”

Appealing makes sense when you feel something is wrong. When a court dismisses a claim for damages, you canappeal the judgment of the trial court. When an insurance company cuts benefits, it makes sense to appeal the reduction in benefits or appeal the denial of benefits. And when a county court has rendered a decision, there is an appeal from the county court’s judgment, although there it is a more complicated process.

The system gives a second chance. And it’s a good one, especially if you’re at risk of losing money that’s rightfully yours without it.

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How the appeal actually works

An appeal is a formal letter. But not an ordinary one. It’s an appeal that has to convince someone else (the appeals court, a higher authority, the insurance company) that the first decision was wrong. It has its own rules. And it has deadlines, which are not just indicative.

In court, it’s usually 15 days after the judgment is delivered. That’s a time limit that the law takes seriously. For insurance companies, 30 days is common, but it depends on the particular contract. If you miss it, you’re out of luck. There is simply no room for delay.

And what should the appeal contain? Imagine writing a letter explaining why the first decision has harmed you. You write who is appealing, what you are appealing against, why you disagree and what you suggest instead. Such an appeal of an insurance company’s decision or an appeal of a court judgment must be factual and clear. No emotion, no “this is unfair”. The appellate body wants to see arguments and evidence. We are happy to write the appeal for you and guide you through the process. With an attorney by your side, you always have a better chance of success.

To summarise: in the District Court the appeal goes to the County Court, in the County Court it goes to the High Court. Insurance companies handle this internally – another department or supervisor reviews the appeal. Even that may be enough to get someone else to see things through different eyes.

About the patterns that circulate on the internet

If you type “appeal from judgment sample” or “appeal from order sample” into Google, a bunch of templates will pop up. They look nice, they have paragraphs, and they look like all you have to do is fill in a name and a case number. But beware here. These one-size-fits-all templates are like confections. They might fit, but they’re more likely to push you somewhere.

Every decision has a story. Different ruling, different evidence, different problem. An appeal from a judgment of acquittal or an appeal from a default judgment has a completely different logic than, say, an appeal from a trial court’s decision on damages. Let alone an appeal from an insurance claim, that must respond to the particular interpretation of the insurance policy.

In practice, what often happens is that people use a template from the internet and lose their chance. The court rejects it because a key sentence is missing. Or the insurance company will respond with a single sentence that “the objection is not justified”. That’s why it’s always better to leave the appeal in the hands of a professional. They know that it’s not all about form, but also about substance.

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Why insurance companies and courts deny claims

This is a chapter unto itself. Insurance companies have experienced lawyers and know exactly how to word a denial. Most of the time, they cite that the damages were not sufficiently proven, that you violated the terms of the contract, or that there is an exclusion from coverage. And if not, they’ll try the statute of limitations argument. The result is a letter that you often don’t understand and feel like giving up on the whole thing.

But there’s a fight to be had here, too. Sometimes all you need to do is provide expert testimony, bring new evidence, or explain the context. Other times, you need to go the route of appealing a denial of coverage or appealing a reduction in coverage. With the help of an experienced attorney, even court judgments can be overturned – appealing a county court judgment is no exception, although it is more complicated.

And if the appeal is denied? It’s not the end of the world either. In some cases, you can go to the Supreme Court or try an out-of-court resolution – perhaps through a financial arbitrator. It’s just a case of not being put off by the first ‘no’. Because it’s often persistence that decides who succeeds in the end.

If you need someone who knows how to do it

Not everyone has the desire and strength to write legal briefs. An appeal is not just a letter, but a strategic move. Every word can mean the difference between success and rejection. An attorney who handles these cases already knows what the courts and insurance companies want to see. They know when it makes sense to argue the facts and when it makes sense to argue the law.

When you have your appeal reviewed or written by an attorney, you can often avoid mistakes that a layperson can’t even suspect. And sometimes it means getting money you wrote off long ago. It’s about peace of mind and making sure you’ve done your best. Because if there’s anything worse than rejection, it’s knowing you gave up too soon.

An appeal isn’t just a piece of paper with paragraphs on it. It’s a way of telling the system that this isn’t right. When an insurance company cuts benefits or a court rules against you, you have the right to fight back. And it often makes sense. Every decision has a flaw worth looking for. And when you find it, you can turn things around.

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Summary

Appealing a denial of compensation is a second chance to defend yourself against an unfair decision by a court or insurance company. In practice, it is a formal letter that can be used to challenge a judgment or decision – for example, a dismissal of a claim for damages, a reduction in insurance benefits or a misinterpretation of an insurance policy. The appeal must be factual, clear and served within the statutory time limit – usually within 15 days of service of the judgment, with 30 days being the standard time limit for insurance companies. Its purpose is to persuade a higher authority that the original decision was wrong, so it is crucial to provide specific arguments and evidence. While there are templates on the internet, such as ‘model appeal against judgment’ or ‘model appeal against order’, universal templates are often not enough – each case is different and needs its own approach. Both insurance companies and courts make mistakes, which is why appeals are worthwhile, especially when money or principle is at stake. If an appeal is dismissed, there are other options, such as an appeal to the Supreme Court or resolution through a financial arbitrator. With the help of a solicitor who understands the process and knows what the institutions expect, you have a better chance of success – and, more importantly, confidence that you have done your best to get a fair outcome.

Frequently Asked Questions

How long is the time limit for appealing a judgment or decision of an insurance company?

The time limit depends on what you are appealing against. For a court judgment, it is normally 15 days from the date of service of the written copy. For an insurance company’s decision, it is usually 30 days, but the exact time is always determined by the insurance policy or its terms. If the time limit is missed, you cannot appeal.

Can I use a sample appeal from the internet?

Yes, but with great care. Patterns can serve as inspiration, but certainly not as a ready-made solution. Every case is different and one-size-fits-all templates often do not contain all the necessary details or legal arguments.

What if the insurance company has denied or shortened the claim?

In this case, you can appeal the denial of the claim or appeal the reduction of the claim. The appeal should be factual, accompanied by evidence and arguments as to why the insurer made the wrong decision. An independent expert report or legal analysis may also help.

What should I do if the court or insurance company denies my appeal?

Nor is the dismissal of the appeal the end. In court cases, an appeal to the Supreme Court can be considered, while for insurance companies, an out-of-court settlement – for example, through a financial arbitrator – can be considered. The important thing is not to be discouraged and to consult a professional who will assess other options.

What documents and evidence should be attached to the appeal?

The appeal is usually accompanied by any evidence that supports your claims – for example, contracts, invoices, photographs, expert reports, medical reports or witness statements. If you are appealing against the insurance company’s decision, include a copy of their opinion and, if appropriate, a letter explaining why you think the decision is wrong. The more specific and clearer the material you provide, the more weight your appeal will carry.

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Author of the article

JUDr. Ondřej Preuss, Ph.D.

Ondřej is the attorney who came up with the idea of providing legal services online. He's been earning his living through legal services for more than 10 years. He especially likes to help clients who may have given up hope in solving their legal issues at work, for example with real estate transfers or copyright licenses.

Education
  • Law, Ph.D, Pf UK in Prague
  • Law, L’université Nancy-II, Nancy
  • Law, Master’s degree (Mgr.), Pf UK in Prague
  • International Territorial Studies (Bc.), FSV UK in Prague

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