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Consumer law

Have you purchased goods or services and something is wrong? Has your complaint been rejected, do you not want to extend your contract, or are you dealing with contract withdrawal? Whether it’s an e-shop, brick-and-mortar store, services, or travel (delayed flight, tour, cancellation), here you will find practical procedures and clear explanations.

ženy nakupuji na internetuu

Online shopping: how to withdraw or make a complaint?

8. January 2025
9 minutes of reading
Consumer law

Have you made a purchase online and are wondering whether you can return or claim the goods? As a consumer, you have the right to withdraw from the contract within 14 days without giving a reason and to make a claim for up to 24 months. In this article we explain exactly how to proceed and what to look out for.

cestování vlakem, přepravní smlouva

Travel and transport contract

27. August 2024
7 minutes of reading
Consumer law

Are you planning to travel by train, bus or plane? Did you know that you always sign a transport contract? What are the important aspects of the contract, what exactly does the contract of carriage contain and what rights and obligations does it imply for you? That's what we'll look at in today's article. It will help you to better understand your rights as a passenger.

Chinese e-shops? Ecological disaster and exploitation

17. June 2024
6 minutes of reading
Consumer law

More and more people are going online instead of going to regular shops to make purchases. And more and more people here are choosing cheap Chinese e-shops with a wide range of offerings. The goods look very good at first glance, but nothing is as it may seem at first glance. Exploitation, pollution, dangerous materials and illegal practices are behind the low prices.

reklamace zboží lhůta

Complaints: what are the deadlines?

4. May 2024
10 minutes of reading
Consumer law

As a rule, you can make a complaint within 2 years and the seller must settle the complaint within 30 days. This is the general rule we have fixed regarding complaints. However, this basic rule does not always apply. What time limits accompany a complaint and which goods are subject to shorter time limits?

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muž vyhrál v soutěži na internetu

Consumer competitions: what is the right legal way to deal with them?

20. December 2023
7 minutes of reading
Consumer law

It is a unique way for a manufacturer or retailer to become widely known in a matter of hours or days. They promise tempting prizes and fans on social media add likes, tag friends and start following new profiles. Internet contests simply entice and entertain them. But how to run them correctly from a legal perspective?

Muž sedící u počítače telefonuje

Call recording – is the company forced to provide a recording of the call?

30. August 2023
7 minutes of reading
Consumer law

When you call your mobile operator, bank or other company for customer support, for example, you know that a friendly voice always warns you at the beginning of the call that the call will be monitored to improve service.

lidé nakupující ve slevách, falešné slevy

Will we avoid fake discounts this Christmas?

15. October 2022
5 minutes of reading
Consumer law

Black Friday and the pre-Christmas promotions and then the post-Christmas discounts of retailers are approaching and with them necessarily a sea of discounts and customer bargains. However, from time to time the media, even with large and established retailers, reveal that the discounts they advertise are a bit bogus. In fact, the original price was not nearly as high as they advertised as part of the discount promotion. However, that is something that Members would like to put a stop to. When will we see that?

doprava zboží, poškozené zboží

What if you are waiting in vain for delivery?

12. October 2022
7 minutes of reading
Consumer law

Have you ordered goods from the e-shop via Czech Post and are waiting for them in vain? The expected parcel arrived damaged or the package did not arrive at all? What can be done in each situation and what are you entitled to?

How do I claim services and repair things?

30. September 2022
7 minutes of reading
Consumer law

How to proceed with product complaints is already fairly well known. But what about claims for services or repairs? Can they also be claimed and under what rules? This is the focus of our article.

How do I claim my holiday?

19. September 2022
8 minutes of reading
Consumer law

Didn't your holiday go the way you wanted? The advertised hotel by the beach was in fact two kilometres away, and instead of oleanders under your windows you smelled a landfill? What can you do if the reality of your holiday was different from what the tour operator promised and what are you entitled to?

zákazníci v kavárně, rasová diskriminace spotřebitele

Are you discriminated against as a consumer?

27. March 2022
7 minutes of reading
Consumer law

Have you been disadvantaged in a hotel, shop or restaurant compared to others just because you belong to a certain nationality or have a darker skin colour? Are there situations where a business can afford to do this? How far does freedom of enterprise and autonomy of will for entrepreneurs extend and what can already be considered discrimination against consumers? We will explain what discrimination is and how to distinguish between direct discrimination and indirect discrimination.

List of legal necessities before going on holiday

20. July 2019
2 minutes of reading
Consumer law

Summer is in full swing and so is the holiday season. Are you ready to go on holiday so that your stay at the seaside or on a sightseeing tour doesn't get more expensive or end before it starts?

36 of 38 articles
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